Last week I read about a medical student and a resident at my former medical school killing themselves within a week of each other. It brought back memories of how depressed I’d gotten in medical school and ways I’d coped. I cut off all my hair. I stopped going to classes. I didn’t show up to nonessential rotations; instead I spent my time wondering around the Lower East Side pretending to study in coffee shops. Medical school was grueling. The first two years I shoved enormous amounts of information into my brain, with no time to process or understand it, in order to regurgitate it during endless multiple choice exams. And then, even worse, in the second two years of clinical rotations I was constantly overwhelmed and frightened by the responsibility of taking care of patients in a teaching culture where students were belittled and pit against each other for approval. My most successful defense mechanism was to stop caring what those evaluating my performance thought. I almost worked at under-performing. The only things that stopped me from failing outright was an unshakable sense of self-pride and a true concern for my patient’s welfare. And, luckily, having an inspiring third year resident who taught by nurturing, not destroying.
I tried to follow in his footsteps in my residency but I’m pretty sure I fell short. The work was more emotionally and physically taxing than I could have anticipated. The people I trained under in my residency were even more abusive than in medical school. The one thing I can look back on with some pride is I always tried to protect the students and residents who trained under me. In fact, I probably took it too far. My main focus became getting my team’s work done and getting them out of the hospital as soon as possible.
Instead of learning to connect with patients and practicing empathy I spent my training developing skills to emotionally survive. And that meant limiting my time with patients as much as possible. Patients who spoke more than a few sentences at a time to their doctors were labelled talkers, as in watch out for that patient, he’s a talker. Schemes were hatched to ensure no one got stuck, as we called it, in a talker’s room. For instance, I’d tell my medical student to page me if I wasn’t out of a talker’s room in 10 minutes in order to create an emergent excuse to leave, no matter what the patient might be saying.
Another emotional survival technique was the ubiquitous gallows humor. Doctors are not the only profession to use this as a coping technique but its dehumanizing qualities certainly do not enrich the doctor-patient relationship. But in the face of repeated futile interventions and the frustrated impotence doctors can experience daily with the chronically ill it’s a relief to see someone as a GOMER (Get Out Of My Emergency Room) instead of a valued human being. Saying a patient needs a dirt nap or a pine box to bedside is so much easier than dealing with the devastating realities of patients’ illnesses and mortality.
These defense mechanisms rolled over into my practice once training was over. It took a long time and a significant change in my work load to transform from a wisecracking, cynical, burned-out physician to one who had the space in her heart to sit down and listen to a patient, no matter how long it took. And the brutal truth is when I start to feel overwhelmed with my work that patience and kindness is the first thing to go. And I don’t think that’s unusual. I think unless you are an automaton the only natural response to constant frustration and stress is to become angry, depressed, and isolated. Exactly the worst kind of person for a frightened, ill patient to be depending on to feel better. No wonder one of patients’ biggest complaints is their doctors don’t spend enough time really listening to them.
So what’s the answer to this problem? Since I haven’t figured out how to make illness, misery, pain, and death any less terrifying or caring for people any less frustrating, I think the answer lies in how we as physicians cope with these situations. Bullying trainees or nursing staff, avoidance, and gallows humor are not the best copying mechanisms; they are detrimental to patients and ultimately ourselves. Anger, helplessness, and isolation lead to depression which can lead to suicide. And physicians have the highest suicide rate of any profession and at least twice the rate of the general population. For our patient’s lives and for ours we need to find better ways to cope.
Like any good lifestyle change model the first thing the medical community needs to do is admit we have a serious problem. As in many other professions that deal with daily traumatic events there is a macho culture of applauding emotional reticence and denigrating emotional expression as weakness-what I like to call a suck it up culture. This needs to change. Doctors shouldn’t have to feel they need to hide in a bathroom to cry when they’ve lost a patient or feel they cannot admit they are overwhelmed by the demands the work puts on them. There should be available regular counseling sessions, incorporating individual and group therapy, starting as early as medical school, so people have a structured outlet for their negative emotional stress. That way we could build healthy coping mechanisms together. Admitting we need this help is the first step. Demanding it be part of our training and our professional lives is the next.
There are logistic challenges in deciding who would provide and pay for these counseling services. Being part of medical school and residency curriculum would be fairly simple to set up but it becomes much more difficult to organize services for all the private physicians out there. However, I think there is a precedent for this. Currently individual states are able to require certain criteria for state licensure, such as CME’s, then perhaps a required amount of individual and group counseling sessions could be instituted as well. It would behoove State Medical Boards to provide these free of charge given the immense benefits to doctors and patients in their state. States already do this with educational material they have prioritized as essential for all license holding doctors to know. For instance, when I worked in Delaware the state required specific training in recognizing and reporting child abuse, educational materials they provided free of charge, before licenses could be granted or renewed. State Medical Boards would just have to recognize physician suicide as the public health crisis it is and prioritize the well being of physicians just like they would prioritize any other health crisis in their state.
But I think one of the larger obstacles to making counseling mandatory for training and practicing physicians is the association counseling has with mental illness and the stigma that carries. In fact, models where counseling is regularly used on non-mentally ill people on a large scale are rarely seen. The only time I’ve observed counseling being regularly set up for a general population is after a specific traumatic event like a school or workplace shooting. And then it’s usually only available to the victims of these events for a short while. It’s a shame we are not providing regular counseling for people encountering emotionally traumatic situations on a routine basis such as physicians, soldiers, EMTs, police, firefighters and any other profession that handles high stress, life and death situations. I think the rates of burnt out, depression, substance abuse, and suicide in all these professions would dramatically drop. And for physicians it might allow them to develop more emotional space to be able to spend time and listen to their patients.
I don’t know the circumstances of the two suicides at my former Medical School but I can speak from my own experience and the behaviors I’ve witnessed from my colleagues. The benefit of having an excellent emotional support system for doctors that includes regular individual and group counseling without any associated stigma would far outweigh it’s cost. And there is a precedent to be able to provide this as a requirement through individual state Medical Boards. But first the culture of medicine needs to stop asking physicians to suck up their emotional trauma and start accepting the demands of the job require a healthy outlet to ensure physicians and patients can continue to thrive.